Refunds or ticket exchanges depend on the airline's rules and the fare. In some cases, the full price of the ticket is refunded or the ticket is exchanged without additional charges, while in other cases the agency charges an additional fee to assist with the refund or exchange. Some fares allow you to change or refund your ticket for an additional fee, while others do not. If your flight is canceled, you can get a refund or exchange it for a voucher for future flights. You should contact the seller to find out the conditions. Information about the seller is sent to your email address with the ticket. If you are late for a flight If you are sure that you will not make your flight, contact the airline as soon as possible and inform them that you will not fly. If you have one or more transfers, and they are booked together (the entire route is on one ticket), if you are late for the first flight, you will be considered late for the entire route, and the entire route will be canceled. If you are at the airport, approach the representatives of the airline you are flying with and ask what your options are. Describe the situation and find out if the airline can transfer you to the nearest flight or give you the opportunity to choose another flight for an additional fee. A passenger's delay in a flight due to personal reasons is not a basis for a change or refund. Everything depends on the airline's rules and the fare of your ticket. If you cannot fly due to illness Unfortunately, illness is not a basis for changing or refunding a ticket. It is possible to change the departure dates or get a refund if the ticket description provides for it. Information about the fare is indicated on the ticket. You can contact the seller for more information. If you need help, describe the situation in the feedback form at the bottom of the page and attach your ticket. The ticket will be sent to the e-mail address you specified during purchase within 3 hours after payment.

The seller sends the ticket to the email address you specified during the purchase within 3 hours after payment. If you do not see the letter, check the “Spam” folder in your mailbox - letters sometimes end up there. It is not in “Spam” If “Spam” is empty and 3 hours have passed since the purchase, this may be because you entered your email address incorrectly during the purchase. To fix this, contact the seller from whom you ordered. They will send the ticket to the correct email address. I do not remember the seller Check the transaction information in the Internet bank or SMS - the name of the seller of the ticket you booked is indicated there. Find his contacts and contact him. Provide your name and surname, travel dates and destinations. The operator will find your order and send the ticket to the correct email address. If you need help, describe the situation in the feedback form at the bottom of the page, attach a bank statement or a screenshot of the SMS about the purchase of the ticket. We can help you with this.

You can contact us via email at [email protected] or phone number +994 99 303-39-69.

Some airlines accept up to three letter errors in the name, surname and patronymic. If you have made a mistake and want to correct the information, contact the airline or the seller (their names are on your ticket). Most often, you can correct the error by calling the seller's call center or in your personal account on the airline's website. Usually this is free, but not always. All conditions can be clarified with the call center operator or directly on the company's website. You can also change the information with the help of a ticket seller (agency). They will inform you about the airline's requirements for changes in accordance with the tariff or charge an additional commission. If you need help, describe the situation in the feedback form at the bottom of the page and attach your ticket. The ticket is sent to the e-mail address you specified when purchasing within 3 hours after payment.

Biletal.az is a service that helps you search and buy tickets. In more detail, our service works like this: You go to the Bilet al.az website, select the direction and dates of the flight, click the “Find a ticket” button. We search for suitable tickets among airlines and agencies. Select the desired ticket and click the price button. We redirect you to the seller’s website - there you fill in the passenger information and buy a ticket. The seller, in turn, helps you change and return the ticket. After payment, the seller sends the ticket to your e-mail address. Bilet al does not store tickets, does not charge a service fee, and displays the prices sent by airlines and agencies. On the seller’s website, you can find the purchased ticket in your personal account and request a change/refund. If you have any questions about tickets and travel, you can always write to our support service.

Search form Indicate where you want to fly from and where you want to fly. Select the date of departure and return - click on the “Departure” or “Return” window, the calendar will open. Will you fly only in one direction? Click on the “No return ticket required” button. In the field on the right, indicate the number of adults, children (2 to 12 years old) and infants (up to 2 years old). There you can choose the class of service - Economy, Comfort, Business or First class. To search for hotels in the city of arrival, check the box “Open Booking.com in a new window”. Have you done everything? Click on the big orange button - “Find a ticket”. If you are searching in the application, select the “Regional” settings in your profile before searching and specify your country. In this case, you will see tickets and partners that are suitable for you. Search results After clicking on the “Find a ticket” button, the first results will appear on the screen before the search is completed. Wait for the search to finish to see all tickets, including the cheapest ones. It does not take long - a maximum of 30 seconds. If you search in the app, the search will start after you select the destination and dates. The search results are prices, departure and arrival dates and times, airports, number and length of transfers, hand luggage and baggage information, and seller options. Buy a ticket immediately determines the characteristics of the flight and displays them in the form of symbols. For example, you can see an hourglass (long transfer) or a half-moon (night transfer). We show direct (if available) and connecting flights both on the site and in the app. Compare and choose the most convenient one. To see the flight number and detailed information about the flight, click on the ticket itself, and when it opens, click on the “Details” button. To find out the flight number and additional detailed information, click on the ticket. When the ticket opens, click on the “Details” button. We will show you all the information that our partner has sent us about the flight. Graph and price table Use the graph and table to compare prices for recent dates or other months. There we show the cheapest prices found by other users over the past week. The more popular the destination, the more prices are shown. FiltersUsing filters, you can customize the number of transfers, departure and arrival times, baggage, transfer duration, airports, airlines and other parameters. On the Buy Tickets website, the filters are on the left side of the screen when searching, and in the application, the “Filters” button is located at the bottom of the screen. At the bottom, you can sort tickets by various parameters: “recommended first”, “cheapest first”, “departure time”, etc. You can add the desired option or remove filters. Useful tipsBuying tickets directly round-trip is more profitable than buying them separately. In the calendar, you will see that the dates with the cheapest tickets are green. Most airlines offer discounted tickets on the condition that there is no seat for infants under 2 years old. This means that the baby flies on the parent’s lap. Airlines also have one rule - infants can only fly with adults. If an adult is flying with two infants, a full domestic ticket must be purchased for one of the infants. You can indicate not only the destination, but also the required airport. To do this, indicate the city and select the required airport. Buying a ticket Before buying a ticket, look at the ticket card. The card usually contains information about the flight: the airline operating the flight, the cities of departure and arrival, information about baggage. If the ticket card has a baggage-free tariff, baggage can be added on the seller's website. Click on the appropriate ticket and select offers from different sellers. Select the offer you like by clicking on the orange button with the price indicated on it. We will redirect you to the company's website. After entering the seller's website, all you have to do is fill in the passenger information, enter the correct phone and e-mail address, and fill in the bank card details. Pay attention to the details: Make sure that you have entered the passenger's name, surname, and passport information correctly. There is often a fee for correcting spelling mistakes. Check the visa, passport, and COVID requirements of the country you are traveling to - requirements change frequently. Make sure that your passport expiration date meets the requirements of the country you are traveling to. Check that you have entered your email address correctly – if you make a mistake in writing it, the ticket will not arrive and you will have to contact the seller to get it. And finally, check the departure and arrival dates, cities and airports – just in case. The last step – pay for the ticket. The seller will send the ticket to the email address you specified after purchase.

Baggage can be added on the ticket card or at the stage of purchasing a ticket on the seller's website. However, to find tickets with baggage, use the filters on the main page. Enter the direction and dates, click on the “With baggage only” slider. If you are searching in the application, select the “Regional” settings in your profile before searching, specify your country and the appropriate currency. In this case, you will see the tickets and partners that are suitable for you. Select the same filter in the application and click the “Ready” button. In this case, the baggage filter will be applied to all tickets indicated in the search.

On Biletal.az, you can find tickets for children as well as for adults. On the main screen, where you indicate the direction and dates of the trip, select the passenger category. After the search, you will see the total price of all tickets, including tickets for children. Babies under 2 years old can fly with a 90% discount, sometimes even completely free of charge. In this case, a ticket is purchased for the child in his own name, but the full payment is not deducted. Babies do not get a seat, they must spend the entire flight on the lap of an adult. Usually, one hand luggage is provided for them, and in some tariffs - luggage is also included. Check the rules with the airline. Airlines also have a rule - only one baby without a seat can fly with one adult. If one adult flies with two babies, one of the babies will have to buy a child ticket with a separate seat. The price of a ticket for children from 2 to 12 years old usually increases by 30%, and sometimes by 50%, of the fare. They are provided with a seat and luggage space. Airlines' rules may vary, so check with the airline for information about children's tickets. From the age of 12, and sometimes 14, a passenger is considered an adult. You cannot buy a ticket for a child alone; children must fly with an adult. However, many airlines provide escort services under their supervision. If you want to add a child to an already purchased ticket, contact the seller. The name of the company is indicated on the ticket. Can a child fly alone? Children aged 5-12 Children aged 5-12 can fly on an airplane without an adult. For obvious reasons, infants under 2 years old are not allowed on an airplane alone. Airlines' rules for children aged 2-5 are different, so you should check the rules on the website of your chosen airline before purchasing. For a child to fly alone, you can use the "Organization of transportation of an unaccompanied child under the control of the carrier" or "Child escort service". To apply, you should contact the airline directly. If the child has serious health problems, you must provide a medical certificate about his condition. Children can fly or be picked up from a domestic flight not only with their parents, but also with other relatives, family friends, or summer camp and school staff. The main thing is that the airline knows about this passenger. Upon arrival at the airport, the passenger must have identification documents. When traveling internationally with an unaccompanied child, only legal representatives can take the child to the airport of departure and check him in for the flight: parents, adoptive parents, guardians, or notarized representatives of the child. Power of attorney from legal representatives. In this case, it is possible to check the child in for the flight only at the airport. Children 12 years and older From the age of 12, a child is considered an adult passenger and can travel independently outside the country. However, some airlines raise this age to 14. Also, depending on the regulations of the country you are traveling to, a passenger under the age of 18 and traveling alone may be required to present a notarized document from both parents. Check the rules with the airline before purchasing a ticket.

The pet can be carried in the cabin of the aircraft, in the heated cargo hold or sent as cargo (this is separate transportation by cargo aircraft - suitable for large dogs weighing more than 50 kg). Transportation of animals is paid additionally, the price depends on the weight of the pet and the size of the carrier. In the cabin An animal weighing up to 8 kg is usually accepted in the cabin. It is placed under the seat in a seat carrier. This means that the height of the carrier should not exceed 20 cm. The sum of the dimensions of the three sides of the carrier should not exceed 115 cm. The rules for transporting animals imply that they must be with you until the end of the flight. If you are flying with a bird, the cage must be covered. Some airlines have increased the weight of animals allowed in the cabin. Check on the airline's website. What documents will be needed Depending on the country and type of animal, document requirements may differ. Clarify the rules before buying a ticket. Usually these documents are required: International veterinary passport. Information about the animal's health. Rabies vaccination. Chip. In some cases, a certificate of the absence of special value for your animal, as well as a certificate of determination of the titer of antibodies to the rabies virus in the animal's blood, is required (for example, for entry into Europe, Israel, Japan and some Arab countries). Preparing for travel with an animal Start preparations as early as possible - a few months before the flight, in which case you will have enough time to collect all the documents and make the necessary vaccinations. When buying a ticket or if you buy it online, immediately after it, be sure to call the airline and make sure that you agree on the transportation of the animal. This is very important, because depending on the type of aircraft, there are restrictions on the number of animals transported in the cabin and in the baggage compartment. It is necessary to confirm with the airline that the animal is allowed to be transported on a particular aircraft. In addition, some airlines have special requirements for the breed of dogs. This point should also be clarified separately with the airline. After agreeing with the airline, make sure that the animal has all the necessary vaccinations and chips. Prepare all documents. If you have not vaccinated your pet in the past year, you should do this no later than a month before the flight. The next step is to buy a carrier. It is important to train the animal in advance so that the pet feels calm and comfortable during the flight. The size of the carrier should allow the animal to stand up and move around fully. If you are taking the animal to the cargo hold, stick information on the carrier. Write the name of the animal, your name, the direction you are flying, your address and contact number. If you are flying with a transfer and the airline employees will let the animal go between transfers, put a bag and a leash in the carrier so that they can comfortably carry your pet. Write the name of the animal in English on the bag. Put food and water in the carrier so that the animal is comfortable during the journey. Arrive at the airport at least three hours before the flight time - you need time to check in your pet. Remember that it is not possible to check in your pet online. When departing on an international flight, you must go through veterinary control. It is best to consult a veterinarian on the day of the flight. He or she will provide full information about feeding and calming instructions for the animal before the flight.

This is a flight booked by a tour operator or other company during the charter. To make it clearer, imagine that a travel agency wants to send a group of people on vacation to a certain place in the Italian province, but there are currently no direct flights there. To carry out these flights, the travel agency rents an airplane. What you need to remember when buying a ticket for a charter flight After purchase, a voucher is sent to your e-mail address. The ticket will be sent the day before the flight. Charter tickets are non-refundable. If your plans change, you will not be able to change the ticket. The flight may be delayed or canceled. Sometimes the flight is transferred from one airport within the city to another - you also need to be prepared for this. You will be notified of the changes by phone or e-mail. It will not always be possible to check in online. Airline miles and bonuses are not accrued for such flights. Charters have one main advantage. They are usually cheaper than regular flights. By the way, if you search for a ticket on the biletal.az website, you can see that the flight is a charter. This information is recorded on the ticket card or inside the card.

If you have already checked in online and are flying with hand luggage only, you can arrive at the airport about an hour and a half before your flight. If you have not checked in and are flying with luggage, it is recommended to arrive 2.5 hours before your flight for a domestic flight and 3.5 hours before your flight for an international flight. In this case, you can find the check-in desk without rushing, check in your luggage, and go through security checks. If you have checked in online but are flying with luggage only, the advice is the same as in the previous paragraph. Arrive 2.5 hours before your domestic flight and 3.5 hours before your international flight.

Check-in on the airline's website or by letter from the carrier usually opens 24 hours before the flight and ends 40 minutes before the flight. The airline will send a letter to your mail with a registration link. If you have not received the letter, simply go to the airline's website, find the "Online registration" section there and follow the instructions. When checking in, you will need the following information: passenger's last name and first name; booking code (or PNR - a six-digit code) or electronic ticket number - they are on the itinerary receipt that came to your mail; email address specified during purchase; departure airport; sometimes - departure date and time, flight number. During check-in, you can choose a seat, usually this service is paid. If you choose not to choose a seat, the system will automatically assign a seat. Boarding pass After online check-in, you will receive your boarding pass by email. You will present it at the airport. Some airlines and airports also accept a photo of the boarding pass. That is, you do not need to print the document, just save it and show it on your phone. In some cases, a printed boarding pass is required to board the plane. If you are flying without luggage, you will not need to go to the check-in desk. Just print the pass at a special machine - from the outside, such machines resemble ATMs. A boarding pass printed on a regular printer is also accepted. Some airlines charge an additional fee for checking passengers in at the airport and printing the ticket. Therefore, if you do not want to pay extra, check the airline's rules before the flight. When online check-in is not possible In some cases, online check-in is not possible: when flying from some airports; when a child aged 5-12 (sometimes up to 16) is flying without an adult under the airline's supervision; when flying with animals. Do you need to print the ticket? In short, no. An itinerary receipt is an electronic ticket confirming the purchase of a seat on the flight with all its details - time, departure and arrival airports, passenger data, etc. The ticket is sent to the e-mail address specified during the booking. After payment, it usually takes 3 hours for the seller to send the ticket. There is no need to show the itinerary receipt at the airport. The airline already has your details, so you only need a passport to check in for the flight. You need a boarding pass for the flight. You can get it at the airport check-in desk, at the self-service check-in machine, or during online check-in. If you check in online, your boarding pass will be sent to your email address. You can download it to your phone or print it. Some airlines charge an additional fee for printing a ticket at the airport. This is often done by low-cost airlines. Therefore, if you do not want to pay an additional fee, check the airline's rules before departure. If the ticket has not arrived in the mail, check your Spam folder - the letters end up there. For more information, you can read this article: "I did not receive a ticket."

How to add baggage to a purchased ticket After purchase, you can add baggage to a ticket. To do this, you need to know the booking code or ticket number, the passenger's last name, or the email address from which the reservation was made. There are several ways to add baggage to a purchased ticket: First of all, try to add baggage through your personal account on the website or in the call center of the airline you are flying. If you cannot add it through the airline, contact the seller. The seller's name is indicated on the ticket. Go to the seller's website and check if the "Add baggage" function is available. To enter your personal account, you need the reservation number on the ticket, the passenger's last name, or the email address used for the order. If you cannot add baggage on the seller's website, contact the seller by mail, feedback form, or phone. To send a request, you need your reservation number, last name, and email address to which the ticket was sent. And the last option is to pay for baggage at the airport check-in counter. But in this case, additional baggage will be more expensive. How to add baggage to only one passenger The booking must have the same parameters for all passengers. That is, all tickets must be with baggage or vice versa - without baggage. If only one passenger needs baggage, make two separate bookings - one without baggage, and the other with baggage. This is only possible if both passengers are adults - over 12 or 16 years old, depending on the airline's requirements. The second option: buy a ticket with only hand luggage, and then add baggage to one of the passengers. How to check the size and maximum weight of the baggage you can take with you All airlines have different baggage standards. If the seller has provided us with this information at the ticket search stage, we will show how many kilograms are included in your ticket. If baggage is not included, we indicate the amount required for its inclusion. Sometimes the seller does not provide information about the weight of the baggage. You will be able to check the exact dimensions and find out how many kilograms of baggage are included in the ticket when purchasing the ticket. If the seller has provided us with full information about the weight of the baggage, we indicate it on the ticket.. Where to look for hand luggage rules The ticket or on the airline's website indicates how much baggage and hand luggage you can take with you, their permitted dimensions and weight. If there is not enough information there, go to the airline's website and open the section with the rules of carriage. If you need to carry oversized baggage, contact the airline to find out all the conditions and discuss the details. What is prohibited for carriage Explosive and flammable substances: any types of fireworks, ammunition, flammable fuel (diesel, gasoline), matches and lighters, solvents for paints and paint in aerosol cans, alcoholic beverages with an alcohol content of more than 70%, alcohol. Toxic, caustic, corrosive substances. Including alkalis and acids, gas cylinders, mercury, chlorine, biologically hazardous substances (for example, viruses), poisons and chemicals, radioactive substances. Firearms, except in special cases. The airline can accept weapons for transportation only if the passenger has permission to keep and carry them. When transporting a weapon, it can only be unloaded and disassembled in a specially designed case for it and placed in the luggage compartment. By the way, toys imitating weapons, no matter how harmless they may be, are prohibited in hand luggage. Be sure to check the list of products, items and medicines prohibited for export - the rules in some countries will definitely surprise you. For example, it is forbidden to export bark from Thailand, and you cannot fly to the United Arab Emirates with children's cough syrup if it contains codeine. Other restrictions on hand luggage In general, you can carry more than one liter of liquid in hand luggage, but the volume of each bottle must be less than 100 ml. These restrictions do not apply to liquids purchased from duty free. Note that at the time of transfer, they may require you to put what you bought from duty free in your main luggage. Baby food is an exception. It should not exceed the 100 ml limit, if you are flying with a child, you can take as much liquid as the child needs on board. Regarding the transportation of medicines - if you have any questions, it is better to study the customs regulations of the destination country and the list of permitted medicinal components in advance or consult with the embassy. To carry syringes and needles, you must also have medical documents confirming the need to fly with them (a doctor's prescription, for example). Any items that can cause injury, such as any piercing and cutting objects (scissors, knives, nail clippers and other work tools), cannot be carried in hand luggage. A power bank can be carried if its power does not exceed 160 W / h. Check the information on the airline's website, as there may be additional rules. Aerosols, including deodorants, are prohibited in cabin baggage as a substance labeled "flammable", even if the volume of the container is less than 100 ml. Sports equipment cannot be taken into the cabin either - skis, snowboards, bicycles, surfboards and diving equipment are sent in baggage. Sometimes companies even provide free transportation of seasonal sports equipment in addition to baggage. Check the conditions in advance on the carrier's website. If you are in doubt about whether additional permits are required before transporting something unusual and whether your items will be transported across the border, consult with the airline in advance. To do this, first check the airline's website. If you cannot find the information you need there, contact the support service.